Legal - Privacy Policy

1. What we collect

We collect the information you choose to submit through our website contact form. This may include your name, email address, phone number, vessel details, preferred service type, preferred brand, project details, location information you provide, and any other information included in your enquiry.

We do not ask you to create an account on this website, and we do not collect payment information through this website.

2. How we use your information

We use the information submitted through the contact form to respond to your enquiry, understand the work requested, prepare quotes or estimates, plan service work, arrange follow-up communication, and keep basic business records relating to enquiries and customer communication.

We may also use enquiry information internally to understand the types of services customers are requesting and to improve our website, service offering, and enquiry process.

3. Contact form and email delivery

When you submit the contact form, the details you provide are sent to our enquiries email address using Resend, a third-party email delivery service. Resend processes the submitted information only as needed to send the enquiry email to us.

Your enquiry may then be stored in our business email inbox and any related business records we maintain for quoting, scheduling, customer communication, and service history.

4. Analytics, cookies, and tracking

We do not currently use website analytics, advertising pixels, or marketing tracking tools on this website.

If we add analytics or tracking tools in the future, we will update this policy to explain what is collected, why it is collected, and which third-party services are involved.

5. Disclosure of personal information

We do not sell personal information collected through this website.

We may disclose personal information where reasonably necessary to operate the website, deliver enquiry emails, respond to your request, provide services, maintain business records, or comply with legal obligations. This may include disclosure to service providers such as Resend for email delivery and our email hosting provider for receipt and storage of enquiries.

6. Storage and retention

Contact form submissions are sent to our enquiries email inbox and may be retained for as long as reasonably necessary for enquiry handling, quoting, customer communication, service history, business administration, and legal or record-keeping requirements.

If your enquiry does not proceed, we may still retain basic enquiry records for a reasonable period so we can manage follow-up questions, avoid duplicate requests, and maintain ordinary business records.

7. Security

We take reasonable steps to protect personal information submitted through the website from misuse, interference, loss, unauthorised access, modification, or disclosure.

No method of internet transmission or electronic storage is completely secure. Please avoid submitting highly sensitive information through the contact form unless it is necessary for your enquiry.

8. Access and correction

If you want to access, correct, or update personal information you have provided to us, you can contact us using the website contact page or our published enquiries email address.

We may need to verify your identity before providing access to, or making changes to, personal information.

9. Overseas service providers

Some third-party services used to operate this website or deliver enquiry emails may process or store information outside Australia. For example, Resend may use infrastructure and subprocessors outside Australia to provide email delivery services.

10. Changes to this policy

We may update this privacy policy from time to time as our website, services, or business operations change. The latest version published on this website applies.

11. Contact

If you have questions about this privacy policy or how your personal information is handled, please contact us through the website contact page or by using our published enquiries email address.